IT Helpdesk & Call Centre Services in Europe
European IT Helpdesk and Call Centre Services are available throughout the European Union (EU) in the local language, with local knowledge and expertise from Euroserv.
- Log calls in the local language
- Request information
- Get advice on using IT Hardware & Software
- Initiate further actions by third party resolver groups
Additionally, the helpdesk co-ordinates the services of all involved, capturing vital data and statistics on products and services delivered.
Dedicated Helplines
Euroserv's responsive IT Help Desk and Call Centre services are accessible via a Telephone Support Helpline and offer a single point of contact for qualified IT hardware support and software support, service requests and queries.
Levels of Help Desk Support
- Single Point of Contact
- Dedicated Phone Number
- Cover available up to 24x7
- Flexible Service Levels
- First Level Support
- Second Level Support
- Third Level Support
- Call Management
- Log Service Calls
- Monitor Service Calls
- Manage Service Calls
- Escalate Service Calls
- Redirect Calls to Resolver Groups
Managing Multiple Service Providers
Euroserv can also redirect help desk calls to resolver groups within Euroserv, at customer locations or to a third party as required.
Related services available:
- Computer Maintenance
- PC Repairs
- IMAC Services (Installations, Moves & Changes)
- Software Support
- Network Support Services
- IT Consultancy, Projects & Project Management
In your local language
The following links will take you to the web site of the Euroserv Member in that country whose flag is shown below:
Plus d’informations sur Hot Line, Call Center
Weitere Informationen über Helpdesk Support
Informazioni aggiuntive su servizi IT Help Desk e Call Center
Meer informatie over Helpdesk Support
More information about Help Desk & Call Centre Services
Ready to talk?
For further information, including pricing, contact Euroserv now!.