European IT Helpdesk Services
Euroserv's local IT Helpdesk services are available throughout Western Europe to :
- Log calls in the local language
- Initiate further actions by third party resolver groups
- Seek advice on how to use IT Hardware or Software
- Request information
Additionally, the helpdesk coordinates the services of all involved, capturing vital data and statistics on products and services delivered.
Dedicated Helplines
Euroserv's responsive IT Help Desks are accessible via a Telephone Support Helpline and offer a single point of contact for qualified IT hardware support and software support, service requests and queries.
Levels of Help Desk Support
- Single Point of Contact
- Helpline with Dedicated Phone Number
- Cover available up to 24x7
- Flexible Service Level Agreements
- Same support on Equipment in Warranty as everything else
- First Level Support
- Second Level Support
- Third Level Support
- Log Service Calls
- Monitor Service Calls
- Manage Service Calls
- Escalate Service Calls
- Redirect Calls to Resolver Groups
Managing Multiple Service Providers
Euroserv can also redirect help desk calls to resolver groups within Euroserv, at customer locations or to a third party as required.
More
For further information on this service (including pricing) or our range of other services contact your local Euroserv member.